Margaritaville Island Reserve Riviera Cancun - A Karisma All-Inclusive Experience For All (Adults Only), Puerto Morelos

The hotel has a fantastic location, just 20 minutes from the airport and close enough to the tourist areas without being too crowded. The rooms, although only having a king bed, are stocked with complimentary drinks and snacks, but could use some updates. The service was exceptional, with staff always ready to assist and help with various needs. The dining experience offered a wide range of food, but there were some standout staff members who made the meal times even more enjoyable. Overall, a great spot for a relaxing vacation with some minor room improvements needed.

The hotel rooms were terrible, filled with bright number lights in the darkness and squashed insects on the walls. However, the human interaction and customer focus were exceptional, located in the prestige section with access to a walk-in swimming area. The service, despite the unavailability of a family suite, was energetic and engaging, albeit disrupted by construction noise. The location was well-kept, perfect for a quick airport trip, and ideal for children with shallow water areas. The dining experience stood out with exceptional options, though service delays were noted. The facilities need improvement.

I had a mixed experience at this hotel. The rooms were clean and came with very comfy beds, but I did notice some insects on the walls, and the furniture could use an update. On the bright side, the human interaction and customer service were outstanding.

I had a mixed experience at this hotel. The rooms, especially with the nice deck by the large swimming pool with a bar at the end, were quite varied in size, so it's essential to choose wisely. Unfortunately, my room was small and noisy during siesta time, lacking any view. However, the prestige section with access to a walk-in swimming area was a plus.